To book a service call over the telephone, you can call our service team by dialling 0844 815 0701.
Service lines are open Monday to Friday 8.30 a.m to 6 p.m and on Saturday 9 a.m to 1 p.m.
When booking an appointment please make sure you have the full model number of the appliance.
If you are unsure of where to find your model number then please refer to our model identification guide.
Alternatively you can book a service call online.
Before booking a service call you may wish to try and solve the problem using our Customer Service Help Portal. It contains a knowledgebase full of useful information, you can also download your Smeg user manual through here.
To help protect your product, Smeg UK would like to offer you the very best advice and customer care. That's why we recommend that you register your free 12 month guarantee. This means in the event of a fault or breakdown, your appliance will be repaired at no further cost to you.
If you require any more information then please email us. Simply fill out the form and we will endeavour to get back to you as soon as possible.
Smeg Service has been operating for 24 years and continues to provide a professional and high quality service for all our Smeg customers.
All our staff are trained to the highest level so that we can assist you with any problems that you may have.
Our engineers are very polite and will find solutions to your appliance problems and get them up and running in no time at all.
In order for us to maintain a high level of service, we offer a direct call booking system. This enables us to arrange a convenient date and time for our engineers to visit you. Our service team liaise with our engineers to ensure quick response times are maintained.
Our modern call centre uses the latest computer technologies such as thin clients to help reduce our carbon foot print. We monitor all incoming and outgoing telephone calls to reduce customer waiting times.
Our Smeg service engineers are trained by our own technical department and are kept up-to-date on new products via our internet support portal and technical refresher courses.
If you do wish to book a call over the phone with us don't hesitate. Please give us a call on 0844 815 0701 where one of our helpful Smeg Service operators will be able to assist you quickly and efficiently.