Smeg Service Online Booking Form

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  • No fix no fee
  • Smeg approved engineers & parts
  • Includes up to £400 worth of parts
  • Covers appliances up to 10 years old
  • 6 months warranty on the completed repair
  • Track your repair via our website

If your product is covered by a third party insurance then please call our service department on 0844 815 0701.

If you need any help with filling in the form below then please click on the Help Icon. An information box above the field will explain what is required for each particular field.

If for some reason you are unable to use this page then please contact our service department by calling 0844 815 0701.

Office Opening Hours

  • Monday to Friday 8:30 a.m - 6:00 p.m.
  • Saturday 9:00 a.m - 1:00 p.m.
  • Sundays Office Closed

Information about your booking

  • We will endeavour to process your booking on the working day it is placed.
  • Any service requests submitted after 1:00 p.m on Saturdays will be processed and confirmed the following Monday between 8:30 a.m - 6:00 p.m.
  • We offer all day appointments in 2 to 3 working days of receiving your service request.
  • An engineer will require proof of purchase (i.e. a dated receipt from the retailer you purchased the appliance from) to prove that the appliance is still under warranty (warranty calls only).

Privacy

We assure you that the information you submit to us will not be used for any other reason other than for contacting yourself. Your information is kept private and will only be passed on to an engineer should you choose to proceed with a repair. Your information will never be used for marketing or commercial purposes.

Request an engineer booking

Model number

Please enter your SMEG model number. This will be the located on your appliance.

For help in locating your model number please follow our model identification guide, whilst locating your model number we recommend that you also take down your appliance serial number.

This is a required field.

Call type

The type of call you require.

  • Warranty call
    Choose this option if your appliance is still covered by SMEG UK's warranty (usually an appliance that is less than one year old however it can differ depending on the retailer you purchased it from, or the property developer who built the property).
  • Cash call
    Choose this option if your appliance is out of guarantee and you wish to pay for the repair yourselves.
  • Insurance call
    Choose this option if your appliance is out of guarantee but is covered by some form of insurance i.e. Domestic & General.

This is a required field.

Date of purchase

This is the date that you purchased the appliance from the retailer.

If the appliance was part of a new build property then please provide the date that you moved in to the property.

Please ensure that this date is correct and that it is the date that is listed on the receipt when you brought the appliance.

If the call type you have selected is 'Warranty', an engineer will require proof of purchase (i.e. a dated receipt from the retailer you purchased the appliance from) to prove that the appliance is still under warranty.

This is a required field.

Help Icon Date of purchase required field

Serial number

This is the serial number that is located on your appliance by the model number.

This will usually be a number beginning with N and will be 8 or 10 digits long.

For help in locating your serial number please follow our model identification guide,

This information can help expedite the repair process.

Retailer
  • The name of the retailer from where you purchased the appliance from. I.e. Curry's or MFI.
  • If the appliance came as part of a new build property then please put New Build Property.
  • If you are unsure where the appliance originated from then please put Not Sure.

This is a required field.

Fault description

A description of what has actually gone wrong with the appliance.

i.e. Grill oven element has stopped working.

This is a required field

Prove you are human

Please enter the number three hundred and seventy-nine, in numeric form, in to the box below. This helps to prevent SPAM messages.