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No fix, no fee
Smeg approved engineers & parts
Includes up to £400 worth of parts

Covers appliances up to 10 years old
6 months warranty on the completed repair
Track your repair via our website

Request a quote from one of our representatives or call us on 0330 094 7779 for more information

Smeg Service Online Booking Form

You can use the form below to book an in warranty call online.

If your product is covered by a third party insurance then please call our service department on 0330 094 7779.

If for some reason you are unable to use this page then please contact our service department by calling 0330 094 7779.

Office Opening Hours

Monday to Friday - 8:30 a.m - 6:00 p.m.
Saturday - 9:00 a.m - 1:00 p.m.
Sunday - 9:00 a.m - 1:00 p.m.

Information About Your Booking

Once we receive your booking, our service team will endeavour to process it on the same working day.
Any bookings submitted during a weekend will be processed and confirmed the following Monday during normal opening hours.
Your details will be sent to a local Smeg engineer who will offer you an all-day appointment to repair your appliance, usually within 1 to 3 working days of receiving your booking.
An engineer will require proof of purchase (i.e. a dated receipt from the retailer you purchased the appliance from) to prove that the appliance is still under warranty (warranty calls only) before proceeding with the repair.

Privacy

We assure you that the information you submit to us will not be used for any other reason other than for contacting yourself. Your information is kept private and will only be passed on to an Smeg engineer should you choose to proceed with a repair. Your information will never be used for marketing or commercial purposes. For more information on your privacy rights please see our full privacy policy.

Request an engineer booking

Title

Forename

Surname

Home phone number

Mobile phone number

E-mail address

Confirm your e-mail address

Address Line 1

Address Line 2

Address Line 3

Address Line 4

Postcode

Model number

Please enter your SMEG model number. This will be the located on your appliance.

For help in locating your model number please follow our model identification guide, whilst locating your model number we recommend that you also take down your appliance serial number.

Call type

The type of call you require.

In Warranty
Choose this option if your appliance is still covered by SMEG UK's warranty (usually an appliance that is less than one year old however it can differ depending on the retailer you purchased it from, or the property developer who built the property).
Out Of Warranty
Choose this option if your appliance is out of guarantee and you wish to pay for the repair yourselves.
Extended Warranty (Insurance)
Choose this option if your appliance is out of guarantee but is covered by some form of 3rd party insurance i.e. Domestic & General.

Extended Warranty Policy Details

Please provide the name of the insurer who you took out the policy with. Please also provide any policy details such as the plan and reference number of your policy.

Date of purchase

This is the date that you purchased the appliance from the retailer.

If the appliance was part of a new build property then please provide the date that you moved in to the property.

Please ensure that this date is correct and that it is the date that is listed on the receipt when you brought the appliance.

If the call type you have selected is 'Warranty', an engineer will require proof of purchase (i.e. a dated receipt from the retailer you purchased the appliance from) to prove that the appliance is still under warranty.

Date of purchase day Date of purchase month Date of purchase year

Serial number

This is the serial number that is located on your appliance by the model number.

This will usually be a number beginning with N and will be 8 or 10 digits long.

For help in locating your serial number please follow our model identification guide.

This information can help expedite the repair process.

Retailer

The name of the retailer from where you purchased the appliance from. I.e. Curry's or MFI.
If the appliance came as part of a new build property then please put New Build Property.
If you are unsure where the appliance originated from then please put Not Sure.

Fault description

A description of what has actually gone wrong with the appliance.

i.e. Grill oven element has stopped working.

This is a required field

Prove you are human. Please enter the number two hundred and twenty-three, in numeric form, in to the box below.

Prove you are human

Please enter the number two hundred and twenty-three, in numeric form, in to the box below. This helps to prevent SPAM messages.

Tick this box to confirm you have read and accept the terms and conditions of our privacy policy.

Tick this box if you give your consent to us contacting you about booking a Smeg engineer. In the event that you agree to a repair you give your consent to us to pass your personal details to a Smeg engineer in accordance with our privacy policy.