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Our question and answer portal contains all sorts of useful information about SMEG & Franke appliances such as cleaning, general usage, error codes, tips and simple fixes.
We offer help and advice in the form of videos. All you need to do is browse through the different videos that we have recorded so you can visually see how to fit a certain part or gain more knowledge on a particular product.
If you have searched through our question and answer section, and cannot find an answer to your question, then our support team are happy to help. Simply fill out a ticket and submit it to our team who will respond as soon as possible. You will be notified by e-mail as soon as they respond.
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Customer help for Replacing Halogen Bulbs on Cooker Hoods A halogen bulb should not be touched to skin, even when taking it from the package, because the quartz surface can be damaged by skin oils and salt. This causes the bulb to fail rapidly If a halogen bulb does come in contact with your skin, you can gently clean the bulb surface with an alcohol-based liquid
A video produced for Cooker Hoods